Frequently Asked Questions

LitBlocks is an online specialty retailer focused on modular SEGO backlit displays. The product line includes single lightboxes, 10x10 and 10x20 booth configurations, replacement graphics, and compatible parts and accessories.

Focusing on one SEGO platform makes products easier to compare and helps customers build around a consistent frame, lighting, and graphic system. It also creates a clearer path for replacement graphics, accessories, and future expansion.

LitBlocks is a strong fit for exhibitors who want a professional backlit booth, transparent online pricing, custom graphics, reusable hardware, and written configuration guidance without a required sales call.

Start with your booth size, required visibility, event date, and the features you need, such as a TV mount, counter, storage, bridge, or additional wall space. For help, submit a display configuration request and include your delivery ZIP code and required in-hand date.

Included components are listed on each product page. Complete display-kit listings identify the frame, integrated lighting, printed SEG graphics, feet, connectors, power components, and travel bags that are included. Review the individual listing carefully because accessories and larger configurations vary.

Custom printed SEG graphics are included when the product page identifies the item as a complete display kit. Parts, accessories, and replacement-hardware listings may not include graphics unless specifically stated.

No. Graphic visibility depends on the product and configuration. Some displays include graphics for both sides, while others are intended for a specific viewing direction. The product page will state what is included.

Yes. SEG graphics can be removed and replaced without replacing the entire frame. The replacement graphic must match the exact frame size and configuration. Use the replacement graphics collection or request a sizing check before ordering.

Some components may be compatible, but compatibility should not be assumed from the product name alone. Frame dimensions, connector style, lighting, and production generation can matter. Send the original SKU, measurements, or clear photos for written confirmation before ordering replacement graphics or parts.

The core SEGO frame is designed for tool-free assembly and uses modular frame sections with integrated electrical connections. Accessories and larger layouts can add steps, so follow the instruction sheet for the specific configuration.

Setup time depends on display size, accessories, crew size, and familiarity with the system. A straight wall is typically simpler than a booth with TV mounts, bridges, counters, or storage. Complete a practice setup before the first event and allow extra time at the venue.

Smaller panels may be manageable by one person, while wider walls and more complex booth layouts are safer and easier with two or more people. Use the product dimensions and instruction sheet to plan the crew for your specific display.

Electrical requirements vary by configuration. Product pages with verified power information list the applicable voltage, wattage, or connection details. Confirm show-site electrical rules with the venue before the event.

Yes. You can place the display order first and submit artwork afterward. Custom graphic production does not begin until the artwork has been reviewed and the final LitBlocks proof has been approved.

Artwork is reviewed for the correct template, size, placement, and basic print readiness. A digital LitBlocks proof is sent for approval. Review the proof carefully because production begins after final approval.

LitBlocks orders are delivered in 5 to 7 business days after you approve the final LitBlocks proof. The timeline begins after proof approval, not when the order is placed or artwork is first submitted.

Because the 5 to 7 business day delivery timeline begins after final proof approval, allow time beforehand for artwork preparation, review, and any requested revisions. Provide your event date, required in-hand date, delivery ZIP code, artwork status, and product being considered so the schedule can be reviewed.

Yes. Tracking information is sent by email after the order ships. Large orders may use multiple cartons and can generate more than one tracking number.

Free ground shipping applies where stated on the product page and is subject to the store shipping policy. Expedited service, special handling, freight requirements, and destinations outside the standard service area may be handled differently.

Use the configuration request form and provide the project details you already know. Written support keeps dimensions, deadlines, product links, and compatibility guidance documented for the order.

Photograph the packaging, shipping label, affected components, and any visible damage before discarding materials. Contact LitBlocks promptly with the order number and a clear description so the issue can be reviewed.

Eligibility depends on the product, condition, customization, and circumstances of the request. Review the current return and refund policy before ordering. Custom printed graphics and approved production work may have different restrictions from unused standard hardware.

Many SEGO components can support future layouts, but not every part works in every configuration. Expansion can require additional panels, feet, connectors, cables, graphics, or support components. Request a written compatibility plan before assuming an existing kit can become a specific larger booth.